Play your part in improving customer service for everyone

Do you recognise and appreciate good customer service?

And do you notice when it’s missing?

You could be part of our team of respondents! We’ll reward you for sampling some of your favourite brands by sending you a contribution towards your regular activities. There’s a whole range of research activities you can undertake for us, and mystery shopping is one of them.

Apply online today, and if you have formal market research skills too, why not apply today to join a team of trained researchers? We welcome applications from people with disabilities.

“When I’m working on a survey for FSM, it’s good to know that my feedback really counts – and that I’m helping improve customer service standards across the country.”

Feedback from a mystery shopper

It’s more than just returning data

By helping us build a body of information on specific brands, you’re making a difference that will change the quality of service for consumers across the UK and Ireland. In any survey, we feed back all your observations to the company in question, in total confidence. To maintain our high standards of research, we look for the following qualities in all our respondents:

Observant
Honest, fair and trustworthy
Wholly reliable, self-disciplined and able to meet deadlines
Computer literate and with access to the Internet
Appropriate in attire, according to the type of visit
Attention to detail
Able to separate personal opinion and feelings from fact and experience

FSM adheres to a strict codes of business practice as set out in the PDF Document below.

download our Code of Conduct as .pdf file

Apply to become a respondent today

Find out more

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