Achieve your service delivery goals consistently over the long term

Blue-chip clients, operators with multiple sites, international companies and smaller niche retailers all choose to work with FSM.

“We’ve discovered new ways to excite our customers and keep them on our side.”
Customer insight manager, leisure sector

“FSM understands that business always has its ups and downs. It’s refreshing to find a company who is prepared to flex with us – scaling back activity when we need to and scaling it up again when we’re ready.”
Operations director, hospitality sector

“FSM helped us undertake highly specific research that brought about more clarity of action for our frontline employees.”
Retail manager, leading high-street retailer

“Every club member is our most important customer. Mystery visits ensure we maintain and improve our standards consistently throughout the clubs.”
Operations manager, premier UK health and fitness club

“FSM helped us balance our quantitative work with qualitative research that then fed back into a much stronger marketing strategy.”
Marketing director, recruitment specialist

“Working with FSM helps us understand perceptions about our brand and adjust our approach and delivery to suit.”
Market research manager, national UK restaurant chain

“Competitor mystery shopping visits help us to stay focused and ahead of our competition.”
Head of retail, UK high-street casual wear retailer

“We’ve gained a clearer understanding of our pricing strategy and product uptake and so we’ve angled our marketing differently as a result.”
Operations director, food retailer

“The focus groups that FSM set up showed us very clearly where we needed additional training for our employees.”
HR director, leading UK pharmacy group